Shipping & Delivery

Order Processing Time
Once you place your order, please allow 1-3 business days for processing. Orders placed after 5 PM will be processed the next business day. Please note that processing times do not include weekends or holidays.

Shipping Options and Costs

Hiraya Atelier offers various shipping options to accommodate your needs:

Shipping Method	Cost	Estimated Delivery Time
Standard Shipping	Free on orders over €29 EUR	3-5 business days
Express Shipping	Calculated at checkout	2-4 business days
International Shipping	Calculated at checkout	7-21 business days

Free Shipping
Enjoy free shipping on all orders over €29 EUR. For orders below this amount, standard shipping rates will apply.

International Shipping

We ship to select countries worldwide. Please note that international shipping costs and delivery times may vary based on the destination. Additional customs duties or taxes may apply, which are the responsibility of the customer.

Tracking Your Order
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to track your shipment. You can also check your order status by logging into your account on our website.

Missing or Damaged Packages
If your package is lost or damaged during transit, please contact our customer service team within 48 hours of delivery confirmation at hello@hiraya-atelier.com. We will assist you in resolving the issue promptly.

Delays in Shipping
While we strive to meet our estimated delivery times, please be aware that unforeseen circumstances (such as weather events or carrier delays) may affect delivery schedules. We appreciate your understanding and patience during such instances.

Returns and Exchanges
For information on returns and exchanges, please refer to our Return & Refunds page.

Contact Us
If you have any questions regarding our shipping policy or need assistance with your order, please feel free to contact our customer service team at hello@hiraya-atelier.com. This policy clearly outlines the shipping processes and expectations for customers shopping at Hiraya Atelier while including the updated contact email for customer service inquiries. Feel free to make any further adjustments as needed.